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What functions does a Managed Service Provider (MSP) perform?
Overwhelmingly, the term MSP applies to outsourced IT services. Particularly, the following areas of business activity are regularly performed by MSPs:
- Managing IT infrastructure
- Adding cybersecurity hardening to IT systems
- Offering technical support to staff
- Managing user access accounts on clients’ systems
- Offering fully managed hardware outsourcing
MSPs can offer remote storage or servers and provide Software-as-a-Service. Some managed service providers just supply hard-to-find IT expertise to prevent problems on a client’s system or assist users with usage difficulties.
Benefits of MSPs
Contracting in the services has a number of operational advantages and brings cost benefits, such as:
- Provides staff on call around the clock at little extra charge
- Clearly defines the work of IT support by definition in a binding contract
- Can fill in for in-house staff shortages
- Can cover for on premises disasters
- Can include data backup management to avert data loss
- Can be scalable, adding on extra resources incrementally or temporarily
- Removes the danger of a company being held up by industrial action
- Reduces the problem of companies competing for scarce qualified IT experts, driving up wages
- Makes highly-qualified staff available to all parts of the world
- Makes experts in lower-wage locations available to companies in high-cost place
An MSP can replace a company’s IT department entirely, or provide a single niche service. The industry is evolving to provide expertise to all points of the globe and makes cutting-edge technology available at a low price.
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